Privacy Policy
Last updated: July 2026
This Privacy Policy explains how Satellite Music Services ("we," "us," or "our") collects, uses, and protects information you provide when using our website at satellitemusicservices.com and subscribing to our services.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email address) when you register
- Your password, which we store as a one-way cryptographic hash — we never store or have access to your plaintext password
- Subscription and order details when you purchase a plan
- Payment information, processed by our payment provider once one is in place — we do not store full card details ourselves
- Messages and enquiry content submitted through our contact form
We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and referral source.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account, including email verification and password reset
- Process your subscription orders and provide the services you've purchased
- Respond to enquiries submitted through our contact form
- Send account and order-related communications
- Send marketing communications, only with your consent and with an easy opt-out
- Improve our website and service offerings
- Comply with legal obligations
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Service providers who help us operate our business (e.g., hosting, email delivery, and — once selected — a payment processor), under confidentiality obligations
- Legal or regulatory authorities when required by applicable law
4. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including encrypting connections to our site and storing passwords only as salted cryptographic hashes, never in plaintext.
5. Cookies
Our website uses a secure, essential cookie to keep you signed in after login. We may also use analytics cookies to understand how visitors use our site in aggregate; these do not personally identify you. You can control cookie settings through your browser.
6. Data Retention
We retain account information for as long as your account remains active. Contact form enquiries are retained for 24 months. Order and billing records are retained for 7 years in accordance with standard financial record-keeping practice.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at support@satellitemusicservices.com.
8. Children's Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
10. Contact Us
For privacy-related questions or to exercise your rights:
Satellite Music Services
Email: support@satellitemusicservices.com